History

The ER service has been operating since 2008 with the help of a professional community services worker and volunteers who are skilled in-service delivery.  It started when people who came to the Op Shop would chat about what was going on in their lives and it soon became apparent that there was a need for emergency relief services.

Over time these services have grown by securing funding, enabling ER to provide, as well as food from our pantry, clothes and other offerings from our on-site Op Shop, vouchers for food and fuel, part payment of bills and always a listening ear. That’s perhaps what people needed the most; someone who would just listen to their story.

Contact

If you or someone you know would like to make an appointment, please call 0424 074 411.

Support

Resources are somewhat limited and so the aim is to enable clients to help themselves, thereby empowering them. The case-management approach directs and supports clients to contact other local services; advocates on their behalf and access Anglicare Financial Counselling who can assist with budgeting, payments plans and applications for HUGS & NILS for direct financial assistance.

Another initiative available to those in need is the Fruit & Veggie Box programme, where Coles Supermarket ‘Second bite’ produce is shared out on a twice weekly basis to provide fresh fruit and vegetables.

In addition, there is a range of clothing and goods available at our Op Shop for both children and adults.